WARRANTY PERIOD
All watches purchased from our store come with a standard one-year warranty. If you purchase the optional two-year extended warranty at checkout, your coverage will be extended to two years.
WARRANTY COVERAGE
1.Movement or Battery Issues
If the watch movement or battery exhibits clear functional problems within the warranty period (e.g., the watch stops working or shows irregular timekeeping), we will provide free repair or replacement.
2.Wear and Tear on Case or Bracelet
Minor scratches and wear on the case or bracelet are considered normal. However, if you would like to have these parts polished or replaced, a service fee will be charged.
3.Exclusions Not Covered by Warranty
Damage caused by water exposure beyond the 5ATM limit (e.g., swimming or submersion).
Damage resulting from accidents, improper use, unauthorized modifications, or third-party repairs.
Cosmetic issues such as fading, discoloration, or light scratches from regular use.
⚠️ Please note: Repairs for the above issues are not covered under the warranty and will incur additional service and parts fees.
4.Shipping Costs
Customers are responsible for shipping the watch to us for service. Return shipping after the repair will be covered by us.
5.Proof of Purchase and Warranty Card Required
To request warranty service, please provide your order number, purchase screenshot, and warranty card for verification.
WARRANTY PROCESS
1.After contacting us, send the watch to the designated location. We will complete the repair within seven business days of receiving the watch and return the repaired watch to your address.
2.The shipping costs incurred during this process will be your responsibility.